Five Star Energy Services | SMS Privacy Policy
FIVE STAR ENERGY SERVICES
SMS Messaging Terms and Conditions
Effective Date: January 1, 2026
SMS Messaging Terms and Conditions
1. Program Description
Five Star Energy Services operates an internal employee SMS messaging program (the “Program”) to deliver informational communications to company employees and authorized personnel. Message types include but are not limited to:
• Company news and organizational announcements
• Project status updates and operational alerts
• Weather advisories and field work suspensions
• Job site safety reminders and PPE compliance notices
• Work order notifications, including links to the Vitruvi construction management system
• Fleet and equipment policy reminders
This Program is for internal business communications only and is not used for marketing or commercial solicitation.
2. Enrollment and Consent
Participation in the Five Star SMS Program is voluntary. By providing a mobile phone number and opting in (in writing by email, or by replying to an opt-in confirmation message), you consent to receive recurring automated SMS text messages from Five Star Energy Services at the mobile number provided.
The opt-in confirmation message will read as follows:
“Five Star Energy Services. You are now opted-in. For help reply HELP. To opt-out reply STOP.”
You must be the authorized user of the mobile phone number provided. By enrolling, you confirm that you are authorized to enroll the number and receive messages at that number.
3. Message Frequency
Message frequency will vary based on operational needs. You may receive multiple messages per week during periods of heightened operational activity (e.g., active weather events, major project milestones, safety campaigns) and fewer messages during routine periods. Five Star Energy Services does not guarantee a minimum or maximum number of messages per month.
4. Messaging and Data Rates
Message and data rates may apply depending on your wireless carrier plan and the terms of your service agreement with your carrier. Five Star Energy Services does not charge any additional fee for receiving program messages. Please contact your wireless carrier for information about your plan’s messaging and data rates.
5. Supported Carriers
The Five Star SMS Program is designed to work with all major U.S. wireless carriers. Coverage and delivery may vary by carrier, geographic area, and device capabilities. Five Star Energy Services is not responsible for delays or failures in message delivery attributable to carrier networks or device limitations.
6. How to Opt Out
You may opt out of the Program at any time by texting STOP to any Five Star Energy Services message. Upon receipt of your STOP request, you will receive a single confirmation message and will be unenrolled from the Program. No further messages will be sent to your number unless you re-enroll.
Opting out of SMS communications does not affect your employment status, your obligation to receive communications through other channels (email, in-person briefings, etc.), or any other rights or obligations.
7. How to Get Help
For assistance with the SMS Program, reply HELP to any Five Star message. You may also contact the Information Technology department directly:
Email: servicedesk@fivestarenergyservices.com
8. Program Content and Acceptable Use
All messages sent through the Five Star SMS Program are intended for internal business purposes only. Message content may include operational instructions, links to company systems, and safety-related directives. Recipients are expected to:
• Review and acknowledge safety and operational messages in a timely manner
• Contact their supervisor or project coordinator with questions regarding specific messages
• Not forward or share program messages with unauthorized parties
• Report any messages that appear suspicious or out of the ordinary to the IT department
9. Links and External Content
Some messages may include links to internal company systemsor other authorized business tools. These links are provided for operational convenience. Do not click links in messages that appear unusual or unexpected; report them to IT immediately.
10. Modifications to the Program
Five Star Energy Services reserves the right to modify, suspend, or discontinue the SMS Program at any time, with or without advance notice. Material changes to these Terms and Conditions will be communicated via company email or an SMS notification. Continued participation after notice of changes constitutes acceptance of the updated Terms.
11. Privacy
The collection, use, and protection of your personal information in connection with this Program is governed by the Five Star Energy Services SMS Messaging Privacy Policy, incorporated herein by reference. A copy of the Privacy Policy is available from the Information Technology department.
12. Limitation of Liability
Five Star Energy Services shall not be liable for any delays, failures, or errors in message delivery caused by carrier networks, device limitations, natural disasters, or other circumstances beyond our reasonable control. To the maximum extent permitted by applicable law, Five Star’s liability in connection with this Program is limited to the direct, actual damages caused by our gross negligence or willful misconduct.
13. Governing Law
These Terms and Conditions are governed by the laws of the State of Wisconsin, without regard to its conflict of laws provisions. Any disputes arising from or related to this Program shall be resolved in the state or federal courts located in Wisconsin.
14. Contact
Questions regarding these Terms and Conditions should be directed to:
Five Star Energy Services
Information Technology Department
Email: servicedesk@fivestarenergyservices.com
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