Five Star Energy Services | SMS Privacy Policy
FIVE STAR ENERGY SERVICES
SMS Messaging Privacy Policy
Effective Date: January 1, 2026
SMS Messaging Privacy Policy
1. Overview
Five Star Energy Services (“Five Star,” “we,” “us,” or “our”) is committed to protecting the privacy of our employees and personnel who receive SMS text messages through our internal communications program. This Privacy Policy describes how we collect, use, store, and protect information in connection with our A2P (Application-to-Person) SMS messaging program.
2. Scope
This policy applies to all employees and authorized personnel of Five Star Energy Services who have opted into our SMS messaging program. This program is used exclusively for internal, informational communications including:
• Company news and organizational announcements
• Project updates and operational information
• Weather alerts and field work status notifications
• Job site safety reminders and compliance updates
• Work order and task notifications (e.g., links to Vitruvi work orders)
• Equipment and fleet policy reminders
3. Information We Collect
3.1 Information You Provide
When you opt into our SMS program, we collect:
• Your mobile phone number
• Your opt-in confirmation and date
• Opt-out requests and dates
3.2 Information Collected Automatically
When SMS messages are sent and received, our messaging platform may collect:
• Message delivery status and timestamps
• Carrier and device type (provided by messaging infrastructure)
• Opt-out actions (STOP) and help requests (HELP)
4. How We Use Your Information
We use the information collected solely for the purpose of operating our internal SMS communications program. Specifically, we use your mobile number and messaging data to:
• Deliver operational and safety communications to employees
• Confirm successful message delivery
• Honor opt-out and opt-in preferences
• Comply with applicable federal and state telecommunications regulations
• Maintain records of consent for regulatory compliance
We do not use your mobile number or SMS data for marketing, advertising, or any commercial purpose.
5. Information Sharing and Disclosure
Five Star Energy Services does not sell, rent, trade, or share your mobile phone number or SMS-related personal information with third parties for their own use. We may share information only in the following limited circumstances:
• With our SMS platform provider(s) and telecommunications carriers solely to deliver messages
• As required by law, regulation, court order, or government authority
• In connection with a corporate transaction (merger, acquisition) where data transfer is necessary, subject to equivalent privacy protections
All third-party service providers who receive your information are contractually obligated to protect it and use it only for the purposes specified by Five Star.
6. Data Retention
We retain mobile phone numbers and opt-in/opt-out records for as long as you are an active participant in the SMS program, plus an additional period as required by applicable telecommunications regulations (generally three years). Message delivery logs may be retained for up to twelve months for operational and compliance purposes. Upon termination of employment or upon a valid opt-out request, your mobile number will be removed from active messaging lists.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Our SMS platform operates within a secure environment consistent with industry standards. However, no electronic transmission is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
8.1 Opt-Out
You may opt out of the Five Star SMS messaging program at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and will receive no further messages unless you re-enroll. Opting out does not affect your employment status or any other rights.
8.2 Help
Reply HELP to any message for assistance, or contact your direct supervisor or the Information Technology department.
8.3 Re-Enrollment
If you opt out and later wish to re-enroll, contact the Information Technology department or your HR representative.
9. Contact Information
If you have questions about this Privacy Policy or our SMS messaging program, please contact:
Five Star Energy Services
Service Desk
Attn: SMS Program
Email: servicedesk@fivestarenergyservices.com
10. Updates to This Policy
Five Star Energy Services may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify participants of material changes via company email or a notification SMS message. Continued participation in the SMS program after notice of changes constitutes acceptance of the updated policy.
Confidential | Five Star Energy Services | Page 1